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Digital Agency vs Creative Agency - What Is the Difference?

Updated: Jul 10, 2021

At some point, every entrepreneur, eCommerce store, and B2B company will face this choice. Do I hire a creative agency or a digital agency?

Every business needs a new website, social media accounts, new logos and all the moving parts of a marketing campaign that get your brand noticed and products sold. Is there one type of agency that is better than the other?

Each decision will get you different results depending on your needs and goals.

In this article, we’ll define both agencies, explain the difference, and help you decide which company will better fit your requirements.

Defining a Digital Agency

A full-service digital marketing agency offers clients a more comprehensive array of marketing services. They perform marketing consulting and provide creative, strategic, and technical development of marketing products and services. The services they provide are more proactive in marketing such as:


Get the right tools for customers to interact and engage with your business. In an ever-growing online society, this is essential for a future filled with growth.


When people search for a term related to your business, a digital agency helps put you on the page with paid advertising. This makes you discoverable and finds new leads.


Search engine optimization is a powerful strategy for online growth. With content that adds value to your audience, you build authority and become discoverable through organic searches.

Social media marketing

Today, people want to believe in something bigger than the product. They want to interact with a brand and know what they believe in. Social media is effective at increasing your reach and building loyalty. It’s also great for generating leads and sales. A digital agency helps you optimize your strategy.

Content creation

Creating articles, images, videos, and other forms of content establishes you as an authority in your industry, adds value to customers and audiences, and builds a stronger brand. People are more likely to buy from you when they feel like you have given them something of value first.

Online lead generation

Your lifeblood depends on sales and you can only get sales with customers. Digital agencies bring them right to your door.

Brand development

The only thing that can truly give you an advantage in a competitive market is a brand. Strong brands create long-lasting companies. They aren’t easy to develop without the right partners and plan. An expert digital agency can get you there.

Website design and development

Would you walk into a bookstore if the windows were broken and the floor was dirty? Probably not. Digital agencies make sure your website is pleasant, easy-to-use, and practical for both parties.

Media campaigns

Digital agencies create professional media campaigns to build your brand and sell your product. With their expertise, you can expect good results.

Video and email marketing

The two most powerful online marketing mediums become even more effective with a great team at its helm.

Mobile campaigns

When most people use their phone than a computer, mobile campaigns are essential for any successful brand.

When it comes to omnichannel marketing, a digital agency should be able to manage each component.

Defining a Creative Agency

In the simplest terms, you can view a creative agency as the team that creates all the content and visual elements of your brand. Think of all the design that goes into marketing a product, service, or company. They include items such as:


This image quickly represents who you are and makes you identifiable.

Color schemes

Colors affect moods and experiences. They also need to be consistent for a brand.


Banners catch the attention of customers and potential leads.


Copy will determine if you make the sale or not. It also makes a big part of your brand voice.

Email newsletter design

As people scroll through their emails, yours should be recognizable so they stop.


These are great for sharing data and other forms of information in an easily digestible format.

Packaging design

Packaging is part of the experience. What customers feel will affect your perceived value.


Videos are highly engaging and connect strongly with viewers.

TV Ads

In a medium with lots of noise, a great agency knows how to capture attention.

Usually, creative agencies are brand experts who create all the graphics and visual designs that define a product.

“It’s a digital world with over 1.8 billion people shopping online and 25% of online shoppers buying every week.”

The best place to start searching for your digital agency is with Uplerz We specialize in, web design, digital marketing & marketing campaigns, Contact us with your list of questions, and we’ll show you how well we can align with your brand.

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